FREQUENTLY ASKED QUESTIONS – F.A.Q.

1. General Questions

What is your return policy?
At Aris, we want you to be completely satisfied with your purchase. That’s why we accept returns within 30 days of the purchase date. To initiate a return, please visit our Returns page and follow the instructions provided.

How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking number. With this number, you can track your order directly on our website or on the carrier’s site.

Can I cancel or modify my order?
We process orders as quickly as possible to ensure fast delivery. If you wish to modify or cancel your order, contact our customer service immediately. We will do our best to accommodate your request.

2. Product Questions

What size should I order?
On each product page, you will find a size guide to help you choose the perfect fit for your silhouette. We recommend reviewing it carefully before purchasing.

Can I see this product in other colors?
If an item is available in multiple colors, they will be displayed directly on the product page. If you can’t find the color you want, contact us – we’ll be happy to assist you.

3. Payment Questions

What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payments?
Yes, for some purchases we offer flexible installment options. For more information, please check our website or contact customer service.

Are my payment details secure?
Your data security is an absolute priority at Clèvie. All transactions are encrypted and processed according to current industry security standards.

4. Shipping Questions

How long does shipping take?
Generally, delivery takes 4–7 business days. The exact time depends on your location and the chosen shipping method. You can find more details in our shipping terms.

Do you offer free shipping?
Yes, Clèvie offers free shipping on all orders.

5. Contact Questions

How can I contact customer service?
You can reach our customer service team by email at: clavie.serviceclient@outlook.com

How can I leave my feedback?
We’d love to hear from you! You can write to us via the Contact page on our website or directly by email at clavie.serviceclient@outlook.com.